CONVERSATION GUIDE
When you’re not sure what to ask
A little curiosity can open up a better conversation.
CONSULTING GROUP“A LITTLE UNDERSTANDING,
A BETTER EVERYDAY.
Ask permission to be curious
Choose a comfortable moment and a private setting. You might say, “I’d like to understand what would work best for you. Would you be comfortable talking about it?” Let the person set the pace.
Ask about preferences, not a whole community
“What would be helpful for you?” is more useful than asking someone to speak for an entire community. Australian Muslim and diverse Middle Eastern communities include many different experiences and perspectives. Ask about the person’s own preferences.
Listen without rushing to explain
Allow the person to finish. Reflect back what you heard and check your understanding. If something surprises you, stay curious rather than expecting the person to justify it.
Agree on what happens next
Acknowledge what the person has shared. Ask what they would like to happen, explain what you can explore and agree before sharing any details with someone else.
Try asking: “Have I understood that correctly? What would a useful next step look like for you?”
This guide is a starting point for discussion, not a universal rule, legal advice or religious instruction. Ask the people involved what is appropriate for them.
Have a situation in mind?
You don’t need to work through it alone. Start with a question.
Let’s start a conversation